Question 1

Why shop with Canada Greenhouse Kits?

Accepted Answer

Canada Greenhouse Kits is a Family Owned and Operated Canadian Business that started in 2007. As the first certified supplier of Palram-Canopia and Rion products in Canada, we take pride in consistently offering reliability, great value, and exceptional customer service. At Canada Greenhouse Kits, we take customer feedback to heart and always aim to provide the best experience for our customers. Our years of experience and our desire to grow allows us to be a leader in the greenhouse kits industry.

Question 2

I'm having difficulty assembling the greenhouse, who do I contact?

Accepted Answer

To speak with someone for support during the assembly process, contact the manufacturer, Palram-Canopia. Their information can be found in your greenhouse manual.They can assist you if you are stuck on any steps, or if you have difficulty connecting pieces.Press for more Information .....

Question 3

Do you offer installation?

Accepted Answer

We do not offer installation.Palram-Canopia and Rion Greenhouse kits are designed for do-it-yourself assembly. The units can generally be assembled by two people.We have received positive feedback from customers who have used a local handyman for installation (be sure the handyman is insured).

Question 4

Who do I contact for my warranty?

Accepted Answer

The Palram-Canopia Distribution Center in Canada. Their information is provided in the greenhouse manual.Press to read more...

Question 5

Is there somewhere I can see your greenhouse in person?

Accepted Answer

We do not have a location where you can see the greenhouses in person. Due to the size of the greenhouses, they are not on display in store. As well, we are unable to share the address of our existing customers as we have strict privacy policies in place.

Question 6

What does it mean if it says "This product is currently out of stock and unavailable."?

Accepted Answer

This means that we currently do not have any stock of that item, and we are unsure when our new stock will arrive.You may fill in your email address in the specified box, and we will notify you when it is either available for pre-order or back in stock.

Question 7

What are the major differences between the greenhouse’s series?

Accepted Answer

Greenhouse series differ in their glazing types, frame material, size and available accessories.Clear polycarbonate provides maximum light transmission, whereas twin-wall provides high insulation and transmits 70% diffused light that protects from strong sunlight exposure.Hybrid glazing greenhouses have twin-wall roof panels and clear walls, which practically provide light diffusion and a clear view sideways.Aluminum frame is light and compact, whereas the PVC resin frame of Rion greenhouses has excellent insulation.To see a more comprehensive view of the differences between the Palram greenhouses, see our exclusive Palram Model Comparison table.Mythos Hybrid Harmony Model Comparisons - Click Here

Question 8

Where can I get Parts

Accepted Answer

For part requests please press the link: https://www.canada-greenhouse-kits.ca/pages/parts-waranty

Question 9

Which greenhouse should I choose?

Accepted Answer

As you can imagine, this is a common question, and the answer varies based on what greenhouse elements are most important to you.Our Mythos-Hybrid-Harmony Comparison Page, Palram-Canopia and Rion Model Comparison Table, breaks down the differences between models.The key differences between models are the frame, panels, colours, sizes, and accessories.Frame - The different frame structures result in different snow loads and wind loads. These needs will vary depending on your location and weather patterns in your area. As well, different frames have different roof heights, eaves heights, and door sizes.Panels - The polycarbonate panels come in different thicknesses and opacity. This impacts the light transmission into the greenhouse, and the insulation. Thicker panels offer more insulation and less light transmission, while thinner panels offer less insulation and more light transmission. This also impacts the appearance, as some people prefer clear panels and some prefer translucent.Colour - The different models come in different colours (i.e. grey, silver, and green). Deciding on colour is based on preference. While the process to coat the greenhouse varies, it does not change the structure or function of the greenhouses.Size - We have a wide range of greenhouse sizes to suit most spaces. To decide on size, determine the area where you would like to place your greenhouse, and what you plan to grow inside.Accessories - Different models include different accessories and are specified on the product pages. Accessories can also be added from the accessories pages. Be sure to select Palram-Canopia Accessories for Palram-Canopia Greenhouses, and Rion Accessories for Rion Greenhouses.Based on all of the factors mentioned, the price will vary.We hope this helps you in choosing your perfect greenhouse!

Question 10

Which greenhouse retains the most heat?

Accepted Answer

The thickness of panels range from 0.7mm to 10mm, with the 10mm panels offering the most insulation. Take a look at the Side Panels and Roof Panels section of our Palram-Canopia and Rion Model Comparison Table to see the differences. When do I install my greenhouse accessories?Compatible greenhouse accessories can be installed at any time in the assembly process. You can also add on accessories once the greenhouse is fully built.

Question 11

Are Palram greenhouses all-weather, including the winter?

Accepted Answer

Palram-Canopia Greenhouses can be used year-round, however there are several factors to consider. The two main factors are weather and plants. What are the plants you want to grow and how much heat or cold can they handle? No matter where you live, greenhouses can be 20-40 degrees hotter inside during the day, and at night they will be the same temperature as the outdoors. This is without any supplemental heating or cooling. Depending on where you live, heating and / or cooling your greenhouse can make the difference, and there will be a cost associated with regulating the temperature. If you need to heat or cool your greenhouse in extreme weather conditions, you may want to consider a twin-wall greenhouse such as the Palram-Canopia Glory Greenhouse which has a 10mm polycarbonate covering.

Question 12

How easy it is to assemble Palram-Canopia kits?

Accepted Answer

Palram-Canopia kits are specifically designed for DIY assembly. Large products can usually be assembled by two handy people. Follow the assembly instructions carefully. Work gloves are strongly recommended when sliding panels. Always wear shoes and safety goggles when working with extruded aluminum.

Question 13

What does Modular System mean?

Accepted Answer

If you see the   symbol on a product page, that indicates the greenhouse is a Modular System.This means the greenhouse will arrive in several modules/units, and is assembled into one unit.Click here to see our Modular System page for more information.

Question 14

Where should I build my greenhouse?

Accepted Answer

The location of your greenhouse is very important as it will dictate how much light it gets. The ideal location for your greenhouse is all based on how you plan to use it. Our Gardening Information page discusses this in more detail (click here). If you intend to grow plants to maturity, or grow in fall and winter, maximizing sunlight is vital. The first choice of location would be south or southeast of your home or other structures that may obstruct light. A southern location will provide the most amount of light,but may require shading in the summer. The next best choice would be east of your home or structures, as it will capture more November to February sunlight than other positions. The least desirable position would be the north side of your home or structures, as it will provide the least amount of sunlight. A greenhouse location that provides full sun exposure in the summer, may be covered by shade in the winter.

Question 15

Which 6 feet wide Greenhouses offered

Accepted Answer

Explore compact yet versatile 6 ft. wide greenhouses at Canada Greenhouse Kits. Ideal for smaller spaces, these models include Mythos, Hybrid, Harmony, and EcoGrow, each designed to optimize your gardening experience in Canadian climates. Whether you're a beginner or a seasoned gardener, find the perfect solution to extend your growing season.https://www.canada-greenhouse-kits.ca/collections/6-ft-wide-greenhouse

Question 16

Which 8 feet wide Greenhouses offered

Accepted Answer

Browse our versatile 8 ft. wide greenhouses at Canada Greenhouse Kits, ideal for both novice and seasoned gardeners. These spacious models come in various designs like Essence, Balance, and Bella, crafted to enhance any Canadian garden by extending growing seasons and protecting plants from harsh weather.https://www.canada-greenhouse-kits.ca/collections/8-ft-wide-greenhouses

Question 17

Which 10 feet wide Greenhouses offered

Accepted Answer

Explore the 10 ft. wide greenhouse collection at Canada Greenhouse Kits, featuring durable structures designed for Canadian climates. Models like the Balance and Victory Orangery offer ample space for diverse gardening projects. Perfect for those seeking reliability and extended growing seasons in their home gardens.https://www.canada-greenhouse-kits.ca/collections/10-ft-wide-greenhouses

Question 18

Which 12 feet wide Greenhouses offered

Accepted Answer

Discover our range of 12 ft. wide greenhouses at Canada Greenhouse Kits, perfect for serious gardeners looking to expand their planting space. Each model offers durable construction and features tailored to withstand the unique challenges of Canadian weather, ensuring your gardening success in all seasons. Ideal for both residential and commercial use.https://www.canada-greenhouse-kits.ca/collections/12-ft-wide-greenhouses

Question 19

Do I need to mount my greenhouse to a base?

Accepted Answer

Yes! It is very important to mount your greenhouse to a base, and there are several ways this can be done.Our Mounting Base page shows some examples of bases that you can mount your greenhouse to (click here).

Question 20

Is it necessary to prepare a level foundation for a greenhouse?

Accepted Answer

The stability and long-term usability of a greenhouse relies heavily on the preparation of a firm foundation for placement and fixing. Foundation must be level and sized to match the product’s dimensions with room to spare for access and ventilation. The lack of a firm foundation may result in product warping, window or door not closing properly, damaged frame and failing of the product in high winds and extreme weather conditions. The foundation must also be able to drain out the water to prevent stagnation and promotion of algae, insects etc. The surface must be solid, such as concrete ground/slabs or asphalt. The screws and anchors must be compatible with surface type. A ground cover is highly recommended before installing any kind of foundation. If your site has high moisture content you will need to install a vapor barrier, a 6 mm black plastic.If you install a greenhouse on a ground with low moisture content, it is highly recommended to use a ground cover or weed barrier, which will allow water to drain through the fabric while keeping weeds from growing.

Question 21

Do your greenhouses come with a floor/base?

Accepted Answer

Most of the greenhouses do not come with a floor/base. Several of our models do come with a base, and it will be specified on the product page that it is included.

Question 22

Where can I find snow and wind resistance information?

Accepted Answer

We include snow load and wind resistance in the Specifications section on our product pages. Palram-Canopia may change this information without notice, and therefore the most up to date specifications can be found on the assembly instruction cover page of every relevant product. Assembly instructions are supplied with each product and are also available for download from the respective product page.

Question 23

How can accessories contribute to greenhouse gardening?

Accepted Answer

Greenhouse accessories can help you make the most of your greenhouse space by customizing it to your specific needs; making gardening more efficient, productive and approachable. Clear floor room by using shelves, use additional vents and louvres with manual or automatic openers to stabilize heat and humidity levels. For complete accessories listing please visit our Accessories page.

Question 24

How do I clean my Greenhouse?

Accepted Answer

1. Use Gentle Cleaning Agents:Mix warm water with a few drops of mild dishwashing detergent.Avoid harsh chemicals like acetone, abrasive cleaners, or high-alkaline products, as they can damage the polycarbonate panels.2. Employ Soft Cleaning Tools:Use a soft sponge or cloth made from 100% cotton.Microfiber cloths are excellent for trapping dirt without scratching the surface. ​3. Rinse Thoroughly:After cleaning, rinse the panels with cold, clean water to remove any detergent residue.Dry with a soft cotton cloth to prevent water spots.4. Avoid Certain Cleaning Methods:Do not use pressure washers, as the high pressure can damage the panels.Avoid using scouring pads or sharp objects, which can scratch the polycarbonate. ​5. Regular Maintenance:Clean your greenhouse panels at least once or twice a year, or more frequently if you notice buildup of dirt, algae, or mold.Regular cleaning helps maintain light transmission and the overall appearance of your greenhouse.

Question 25

Can the products be modified?

Accepted Answer

Palram-Canopia/Rion kits are designed as complete products and are not meant to be modified. Only the specified accessories that are designed for the products can be used.Making modifications is solely at the customer’s responsibility and will void the warranty.

Question 26

What is a light deprivation greenhouse?

Accepted Answer

A light deprivation greenhouse is one that enables a growing technique that controls how much and how often plants receive light. It can be accomplished by using blackout material to cover the plants, simulating different seasonal changes. Best plants for this type of growing include:Asters, Cannabis, Christmas Cactus, Cosmos, Mums, Poinsettias, Zinnias

Question 27

Do you do custom projects?

Accepted Answer

No, all of our products are sold as shown online. Accessories can be added to best suit your needs.

Question 28

Can two greenhouses be put together to form a larger one?

Accepted Answer

No, this is not an option. Some greenhouse models do have extension kits to increase the size.

Question 29

Can the greenhouse be disassembled if moving to another house?

Accepted Answer

Yes, it can be disassembled, relocated, and reassembled at a different location.

Question 30

Is it possible to add an additional door, or can I put the door in a different position?

Accepted Answer

No, this is not an option. The installation manual will specify where the door can be installed.

Question 31

Can I put the side louver window in the back of the greenhouse, or does it have to go on the side?

Accepted Answer

Yes, the side louver window can be installed on the back of the following greenhouse models:- Mythos- Hybrid- Harmony- Balance- Essence

Question 32

When should I start planting seeds?

Accepted Answer

The answer to this depends on where you are located and what type of seeds you are planting. Our Gardening Information page is a good starting point for this information (click here to visit Gardening Information). It discusses Plant Hardiness Zones in Canada, and ideal temperatures for seed germination.

Question 33

What temperature is ideal for gardening?

Accepted Answer

This all depends on what you are planting specifically. For most plants, optimum temperatures range between 15-30°C (60 -86°F), but there is a lot of variation, so it is best to research the specific items you are planning to grow. See our Gardening information page for more info (click here).

Question 34

It's too hot in my greenhouse. What do you recommend I do?

Accepted Answer

To keep your greenhouse cooler, you can consider the following options:Ventilation:Open vents at the top and sides to allow hot air to escape and cooler air to flow in.Use automatic vent openers if you don't want to open and close them manually.Shading:Install shading cloth or mesh on the roof and sides to block direct sunlight, especially during the hottest parts of the day.You can also use reflective materials on the exterior to reduce heat buildup.Misting or Spraying:Set up a misting system or periodically spray the plants with water to cool down the temperature inside the greenhouse.Insulation:If you have a structure that traps heat too easily, consider using insulating materials like bubble wrap or thermal screens during the hotter months.Cool Soil:Adding a layer of mulch to the soil can help keep it cooler and reduce heat radiating into the air.Placement:If possible, move the greenhouse to a location with some natural shade or use tall plants or structures nearby to shield it from the sun.Implementing a combination of these methods can significantly reduce the heat in your greenhouse and create a better environment for your plants.

Question 35

Do I need the Greenhouse Shade Kit for my greenhouse?

Accepted Answer

Whether you need the Greenhouse Shade Kit depends on the growing conditions you’re aiming for in your greenhouse. The Shade Kit is particularly helpful if you’re looking to:Reduce heat buildup and create a more controlled environment for your plants.Protect your plants from direct sunlight, especially during the hotter months or in regions with intense sun exposure.Add flexibility by easily repositioning the shade as the seasons change or as you grow different crops.If you're growing plants that are sensitive to extreme heat or direct sunlight, the Shade Kit can be a great addition to your greenhouse. However, if your greenhouse is naturally shaded or you’re in a cooler climate, you may not need it.

Question 36

What is polycarbonate?

Accepted Answer

Polycarbonates are a group of thermoplastic polymers. Their strength and toughness allows them to be used as engineering plastics. They have superior service temperature range, impact resistance, and optical quality.See our About Polycarbonate page for more information - click here.

Question 37

Protection against UV exposure?

Accepted Answer

Actually there are 3 kinds of UV rays: UVC, UVB & UVAThe harmful UVC & UVB rays are blocked up to 100%The UVA which is partially beneficial for plants growing is blocked up to 95%

Question 38

What material are the clear greenhouse panels made of, is it glass?

Accepted Answer

The panels are not made of glass, they are made of polycarbonates (engineered plastics). See “What is polycarbonate” below for more information.

Question 39

What is the difference between the 4mm and .7mm panels?

Accepted Answer

The 4mm twin-wall panels appear translucent and allow approximately 80-82% light transmission. click to viewThe .7mm polycarbonate panels appear transparent/clear. They allow more light through, approximately 90% light transmission, than the 4mm twin-wall panels. click to viewSurprisingly, while the .7mm panels are thinner, they contain more material than the 4mm panels. It takes an additional vacuum form process to create the .7mm panels, which changes the appearance and adds to the strength of the panels.

Question 40

What is the temperature range of the polycarbonate panels?

Accepted Answer

The polycarbonate roof panels can withstand temperatures from −40 °C (−40 °F) to 87.8 °C (190 °F)

Question 41

Does polycarbonate provide or require UV protection?

Accepted Answer

Polycarbonate inherently absorbs up to 100% of harmful UV radiation; it provides complete protection but in order to maintain its properties and integrity for many years it needs to be protected. Palram-Canopia Polycarbonate panels for exterior use have an embedded UV protective layer that must be installed outwards facing the sun. Twin-wall or multi-wall panels have a “This side out” marking; please make sure you install them accordingly and remove the marking after installation.

Question 42

What advantages do polycarbonate greenhouses have over glass greenhouses?

Accepted Answer

Polycarbonate panels withstand extreme weather conditions due to their strength and flexibility. They do not shatter, making them safer than glass, especially around children. The low weight of the panels -- less than 1kg - makes the greenhouse easy to deliver, handle, assemble and also relocate - an assembled 6x8 harmony greenhouse weighs less than 45kg. Polycarbonate shields from the harmful effects of UV radiation and protects everything inside the greenhouse: people, plants, pots, tools etc.

Question 43

What methods of payment do you accept?

Accepted Answer

Visa, Mastercard, American Express, PayPal, Google Pay, Shop Pay, Apple Pay, PayBright, Interac Debit, and Interac e-Transfer

Question 44

How do I pay using Interac e-Transfer?

Accepted Answer

To pay with Interac e-Transfer, select Interac e-Transfer as your payment method at checkout, and then click "Pay Now".Once it says Order is Completed, follow these steps:1. Sign on to your online or mobile banking and select the account you want to transfer the money from.2. In the Amount field, enter the total invoice amount.3. Enter sales@canada-greenhouse-kits.ca as the Recipient4. Do not use a security question because it is already setup as an Autodeposit.5. Complete the transfer. *Please note your order will not be processed until the funds are received in full.* Individual amount limits for Interac e-Transfer will vary. If needed, multiple Interac e-Transfers can be sent to complete the purchase. Please see the below links for instructions for specific financial institutions:TDWebsite: https://www.td.com/ca/en/personal-banking/how-to/easy-web/send-interac-etransfer/App: https://www.td.com/ca/en/personal-banking/how-to/td-app/send-interac-etransfer/RBC Website: http://www.rbcroyalbank.com/etransfer-2011/_assets-custom/includes/how-to-send.htmlApp: https://www.youtube.com/watch?v=CavTdX6yh5YScotiabankWebsite and App: https://www.scotiabank.com/ca/en/personal/bank-your-way/digital-banking-guide/banking-basics/send-money.htmlBMOWebsite: https://www.bmo.com/pdf/OLBB_Quick_Start_Guides_Interac_E.pdf

Question 45

How do I pay using PayBright Financing?

Accepted Answer

PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions.Click here for information on paying with PayBright.

Question 46

How long will it take to receive my order?

Accepted Answer

For in stock items, orders typically ship approximately 3-7 business days after receipt, and take approximately 5-10 business days in transit. For pre-orders, the items will ship within one week of the estimated date and take approximately 5-10 business days in transit.Tracking will be emailed as soon as the item is shipped.

Question 47

How to track my order?

Accepted Answer

Please track your order at our Tracking link emailed to you when your order shipped.

Question 48

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our emailed Tracking link. Or call us at TOLL FREE: 1 (8﻿77) 322-5487

Question 49

What is your shipping policy?

Accepted Answer

We offer FREE shipping in Canada on orders over $125.00* to non-remote locations. See shipping policy page for more details.

Question 50

Do you ship internationally?

Accepted Answer

No, we do ship internationally.

Question 51

Do you ship to PO boxes or Range Roads (RR)?

Accepted Answer

No, we do not ship to PO boxes or some Range Roads (RR) are serviced, but not all.

Question 52

Where do you ship from?

Accepted Answer

All Palram-Canopia and Rion products ship from the below warehouse address 1700 Courtneypark Drive East, Unit 2,  Mississauga, Ontario  L5T 1W1, CanadaCall us and ask about "PICKUP" Discount Code, if you can pickup your order from Mississauga Warehouse.

Question 53

Where do you ship to?

Accepted Answer

We ship all across Canada. If you live in a particularly remote area, please contact us.Click here to see where we have sold and shipped our greenhouses.See us on the map: https://www.canada-greenhouse-kits.ca/pages/greenhouses-sold-in-canada

Question 54

What is your return policy?

Accepted Answer

Return & Refund Policies are for Greenhouse Kits only (we do not accept returns on any other products - e.g. accessories)Please check our return/refund policy here.

Question 55

Can I exchange an item?

Accepted Answer

You can exchange an item before shipment.After shipment, refer to Return & Refund Policies.

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